by Rob Salkowitz, author and futurist After 18 years of attending San Diego Comic-Con, I’ve come to the conclusion that there is no such thing as the Con; there are over 130,000 different cons all happening at once, filtered through the perceptions and interests of each attendee. If you look in the news reports, you’ll…
Office printers are utilities that every business needs, no matter the size or industry. From office memos to work contracts and reports, printers keep businesses organized and afloat. At the same time, printers can bring constant headache with issues ranging from low ink, slow print jobs, paper jams and connection problems. When these issues arise,…
What’s it take to support a team of 600 construction tradespeople in the field? Two IT pros and GoToAssist. Now that’s mighty! Watch this brief video to learn how the IT team at Basic Industries uses GoToAssist Service Desk and Remote Support to help their crews stay connected and productive.
We’re always improving and updating our software, and that includes the product’s appearance too. One new modernized look you’ll find is our GoToAssist logo. You’ll see the new icon by June 30th. But don’t think we’re stopping there. We also have some new features and products available and coming soon. One of the coolest innovations…
Remote support technology has transformed the way customer service and IT managers do their jobs. It’s no longer an added feature to support end-users, it’s an absolute necessity. Since its creation, remote desktop software has empowered customer service and IT managers to reduce service times through the ability to control the end user’s screen rather…
by Martha Brooke, Chief CX Analyst, Interaction Metrics Earlier this month, I discussed how to improve your customer satisfaction survey in a GoToAssist webinar. Participants shared lots of comments and questions, so here are a few more ideas and resources. One person said they learned about what NOT to do with their satisfaction survey, but…
Examine anything on a customer site with GoToAssist Seeit live camera streaming for iOS devices. A sight for support eyes GoToAssist was the first to offer online remote support, giving you a simple way to help computer users. And now with GoToAssist Seeit, you can add a new dimension to your customer service experience. Expand…
It’s the start of a completely new year — 2014 is now the past. Which means it’s time to put all the old ways behind us. This is why we create New Year’s resolutions every year. But despite our desire to improve ourselves, the list always ends up familiar. What we started last year we…
The time is near for Santa and his reindeer to bring cheer to children around the world. In the hope of a smooth delivery day, he’s already checked the list (twice). The sleigh is full and the weather is perfect with snowflakes all about. He inspects the reins and examines the sleigh blades — all…
Every year Santa’s main job is to make the Naughty or Nice list. But he also has a whole team of Elves to lead and production schedules to run. These extra responsibilities always take away from his list-checking duties (and his well-earned vacation time), so this year Santa decided to try something new: manage the…
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