We’ve got big changes in store for GoToAssist Remote Support, which is why I’m excited to show everyone the new look. It’s a better experience all around. We’ve redesigned the web, desktop and mobile apps to make things even easier. The new platform is both modern and simple, and it’ll feature the following changes: A new…
We’re in the process of rolling out GoToAssist Corporate Version 11.8, so we wanted to provide a quick look at some of the new capabilities. Here’s what we’ve added. Invite external specialists We’ve extended the power of the GoToAssist internal collaboration features (invitation and transfer). You now you have the option of inviting anyone to…
By Donna Cutting It takes a special person to work in a support center dealing with customer complaints day-in and day-out. There is no more stressful job when it comes to serving customers than to be resolving the challenges they bring to the table. As a support center representative, you are tasked with remaining calm and…
We’ve rolled out GoToAssist Corporate Version 11.6 over the past few weeks, and we wanted to highlight some of the exciting changes. Using your feedback, we focused on features that can help you be more efficient in supporting your customers. Here are the recent product enhancements: Annotation tools for improved Mac support Supporting customers on…
by Carolyn Healey As the holiday season approaches and people rush to get everything done, companies often see their normally level-headed customers become easily upset, irritated and sometimes flat out unreasonable. And no wonder: A recent survey of 1,000 people, conducted by alldayPA, found that more than 75% of shoppers have been frustrated by businesses…
by Rich Gallagher Managers often feel that their work would be great, if it weren’t for the people! And they have a point: Employee relationships always have built-in challenges and frustrations, even in the very best workplaces. But the good news is that anyone can learn specific interpersonal skills to better understand and manage these…
Forget about coal miners and security guards: Workers who provide customer support for technology users may have the most grueling, unsatisfying job. Whether they assist customers or internal IT users, such as employees, support agents routinely deal with the fallout of IT failures. They must satisfy frustrated, unhappy customers who are desperate to resolve a…
GoToAssist Seeit is out of beta — and with photo management, annotations and other new, built-for-business features and functionality — it’s ready for prime time.Yes, we’re excited, but before we share the details on what’s new, let’s quickly recap why GoToAssist Seeit is a must-have support tool for every IT, field service and customer service…
It’s 2 a.m. and you’re in a deep sleep dreaming about your vacation to Hawaii when, BAM, you’re rudely interrupted by your phone ringing. You somberly answer the phone to find out what the big emergency is. It’s the alarm company letting you know they’ve received a notification that your server room temperature is above…
Tomorrow, Microsoft will release Windows 10 to users everywhere. From a new start menu with updated search capabilities to a brand-new browser — Microsoft Edge — Microsoft hopes that Windows 10 will be innovative for home, business and enterprise users. What’s most intriguing about this release is that Microsoft will be offering the upgrade free…
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